Terms and Conditions
Terms and Conditions
This website, https://owenandgrace.com/ (the "Site"), is owned and managed by Owen & Grace ("we", "us", or "our"). We provide this Site, together with all information, tools, and services available through it, to you the user on the condition that you accept and comply with the following Terms and Conditions, along with any additional policies referenced here or accessible by link.
By accessing our Site and/or making a purchase, you agree to engage with our "Service" and be legally bound by these Terms. These Terms apply to all visitors, customers, merchants, and any other users of the Site. Please review them carefully before using our Site. If you do not agree to these Terms, you may not access the Site or use any part of our Service.
We may update or modify these Terms at any time by posting revisions to this page. Your continued use of the Site following such updates constitutes your acceptance of the revised Terms.
Our online store is powered by Shopify Inc., which provides the e-commerce platform enabling us to offer our products and services to you.
Article 1 — Online Store Use
By agreeing to these Terms, you confirm that you are of legal age in your state of residence or that you have obtained consent from your parent or guardian for any minor dependents using this Site.
You must not transmit malware, viruses, or any other harmful code through this Site. Any violation of these Terms will result in the immediate suspension or termination of your access to our Services.
Article 2 — General Conditions
We reserve the right to refuse service to anyone, at any time, and for any reason.
You acknowledge that your non-financial content (excluding credit card information) may be transmitted unencrypted and involve transfers across multiple networks and technical modifications to meet network or device requirements. Credit card data is always encrypted during transmission.
You agree not to duplicate, sell, resell, or exploit any part of the Service, access to the Service, or contact on the Site without our prior written permission.
Article 3 — Accuracy, Completeness and Timeliness of Information
We make every effort to provide accurate and current information on this Site, but we do not guarantee that all details are complete or up to date. The material on this Site is provided for general information and should not be relied upon as your sole basis for decision-making. Any use of this information is at your own risk.
Some content may refer to past information or archived materials, which are provided for reference only. We reserve the right to alter the content of this Site at any time, but we are not obliged to update any information. You agree that monitoring any changes is your own responsibility.
Article 4 — Modifications to the Service and Prices
Product prices may be adjusted at any time without prior notice.
We reserve the right to alter, suspend, or discontinue any aspect of the Site or Service including products, features, or content at any moment, without obligation to provide advance notice.
Neither Owen & Grace nor its affiliates shall be held responsible for any loss or consequence arising from such adjustments, including but not limited to pricing changes, temporary suspensions, or permanent discontinuations of the Service.
Article 5 — Products
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products that we offer. All product descriptions or pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any offer for a product made on this site is void where prohibited.
Article 6 — Accuracy of Billing, Account Information, and No Cancellations
We reserve the right to decline or cancel any order placed through our website at our discretion. Quantity limits may apply to purchases made per individual, household, or order.
If we modify or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number provided at the time of purchase. We also reserve the right to restrict or reject orders that, in our judgment, appear to be made by dealers, resellers, or distributors.
Strict No-Cancellation Policy: When purchasing an item from us, you agree that we will process and ship your order, and you commit to accepting it upon arrival. Cancellations or modifications cannot be made by the customer after purchase due to immediate and automated warehouse routing, fast processing logistics, limited stock allocation, and shipping constraints. Once an order is in transit, shipments cannot be intercepted.
You agree to provide complete, accurate, and up-to-date information for all purchases made through Owen & Grace. This includes maintaining current contact details, payment information, and other relevant account data to ensure successful order processing and communication.
Article 7 — Payment Disputes
Every transaction is processed securely through encrypted payment providers. We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Discover, Apple Pay, and Shop Pay. We do not store your payment details.
In the event of any dissatisfaction, missing delivery, billing error, or product issue, you agree to contact our support team at info@owenandgrace.com before initiating any contact with your bank or credit card issuer.
Any chargeback initiated without first contacting our support team shall be deemed a breach of these Terms, and we reserve the right to submit these Terms as binding evidence to recover administrative fees and dispute costs.
Article 8 — Optional Tools
We may provide access to certain third-party tools or features that operate independently from this website. We do not monitor, control, or assume responsibility for these external tools.
You acknowledge and agree that access to such tools is provided strictly on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind, and without endorsement. Owen & Grace shall not be liable for any loss, damage, or consequences resulting from your use of optional third-party tools.
Article 9 — Third Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with Owen & Grace. We are not responsible for examining or evaluating the content or accuracy and do not warrant or assume liability for any third-party materials, websites, products, or services.
Article 10 — Comments, Feedback and Other User Submissions
If you send submissions, creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You are solely responsible for any comments you make and their accuracy.
Article 11 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. Please review it for more details.
Article 12 — Errors, Inaccuracies and Omissions
From time to time, the website or Service may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. We reserve the right to correct any such errors and to update or adjust orders if information on the website is found to be inaccurate, at any time and without prior notice.
Article 13 — Prohibited Uses
In addition to other restrictions set out in these Terms, you are not permitted to use this website or its content for any unlawful purpose, to violate any federal, state, or international laws, to infringe upon intellectual property rights, to harass or discriminate against others, to submit false or misleading information, to upload viruses or malicious code, to collect personal information of others, to spam or scrape, or to interfere with the security features of the Service.
Article 14 — Exclusion of Warranties and Limitation of Liability
The Service is provided "as is" and "as available" without any express or implied warranties of any kind. Under no circumstances shall Owen & Grace, its directors, employees, affiliates, agents, contractors, or service providers be held liable for any direct, indirect, incidental, punitive, or consequential damages of any kind.
Article 15 — Indemnification
You agree to indemnify, defend and hold harmless Owen & Grace and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms.
Article 16 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.
Article 17 — Termination
These Terms are effective unless and until terminated by either you or Owen & Grace. If, in our sole judgment, you fail to comply with any provision of these Terms, we may terminate this agreement at any time without notice.
Article 18 — Entire Agreement
These Terms and Conditions and any policies or operating rules posted on this website constitute the entire agreement between you and Owen & Grace and govern your use of the Service, superseding any prior agreements, communications, or proposals, whether oral or written.
Article 19 — Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the applicable courts in the United States.
Article 20 — Defective Products, Incorrect Items, and Refunds
If you have received a damaged or defective product, or if you ordered a specific variant but received an incorrect product, we will issue a replacement item free of charge upon inspection. If you do not wish to receive a replacement item, you may request a financial refund.
Once we receive the returned item and confirm that it is defective or incorrect, your refund or replacement will be processed within 7 business days. All requests must be submitted directly to info@owenandgrace.com.
Article 21 — Changes to the Terms and Conditions
Owen & Grace reserves the right, at its sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates on the website. It is your responsibility to check this page periodically for changes. Continued use of the website or Service following any updates constitutes acceptance of those changes.
Contact Information
For any questions regarding these Terms, or to report a defective or incorrect order, please contact us at:
info@owenandgrace.com