Defects and Refunds
Defects and Refunds
If you have received a damaged or defective product, we will send you a new one free of charge. Do you not want a replacement? You can also request a full refund.
It is easy to request a free replacement or a refund. Simply contact us at info@owenandgrace.com. As soon as we receive your request and confirm that the item is clearly defective, we will send you a replacement or process your refund as soon as possible.
Order Cancellations
When purchasing an item from us, you agree that we will process and ship your order, and you commit to accepting it upon arrival. Cancellations cannot be made after purchase for the following reasons:
Fast Processing Orders are immediately sent to our warehouse to ensure quick shipping.
Limited Stock Many of our items are in high demand, and once allocated, they cannot be reassigned.
Shipping Logistics Once your order is in transit, we cannot intercept or cancel the shipment.
Fairness to All Customers Canceling after purchase would disrupt our inventory and delay orders for others.
Incorrect Product Received
If you ordered a specific variant of a product but received a different or incorrect item, you can request the correct product or variant. Simply contact us at info@owenandgrace.com and we will make it right.